Farming

COVID-19: Message from Ben Dronkers & FAQ

covid-19-message-from-ben-dronkers-faq

FAQ

Can I still order online? What about the business?

You can still shop online at Sensi Seeds (www.sensiseeds.com) and in our stores. While some customers experienced shipping delays during the height of the pandemic, we are pleased to announce that delivery times are back to normal.

All of our stores (three in Amsterdam, one in Barcelona) have now reopened and we have taken steps to ensure that your shopping experience is as safe as possible.

The current opening times can be found in the following links:

How long do I have to wait for my delivery?

There are currently no shipping delays. This means that you should receive your order within the usual delivery time. PostNL is still reporting possible delays for international deliveries, but we don’t get the impression that Sensi Seeds customers are currently badly affected.

What if I have a problem with my order?

Our online customer service team will be happy to assist you with any issues not covered in this FAQ.

How can I contact customer service?

You can reach us by email at: info@sensiseeds.com. We will get back to you as soon as possible. Please note that Sensi Seeds’ phone lines are temporarily closed as the team is currently working from home.

Message from our founder Ben Dronkers

Dear members of our community,

The coronavirus pandemic was one of the greatest challenges of the 21st century. Our thoughts go to everyone affected by the virus and if you discover it, we wish you a speedy recovery.

The cannabis community is spread across Europe and all countries are affected in one way or another. We’re in it together, even if we have to keep our distance for the time being.

I want to thank everyone for looking after each other. Many thanks also to everyone involved with Sensi Seeds. The high season is always full and the coronavirus pandemic has put us to the test. We could not do without your continued support.

Wellbeing – a priority

The wellbeing of our customers and employees is our top priority. We follow all guidelines from the Dutch government to keep everyone safe and in some cases we go further.

We focus on hygiene and the restriction of personal contact. If an employee exhibits even minor symptoms, they self-isolate with immediate effect. Anyone who can work from home will.

We’ll get through this as long as we’re safe and taking care of each other.

Best regards,

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Robert Dunfee